{"id":4108,"date":"2024-03-27T17:04:09","date_gmt":"2024-03-27T17:04:09","guid":{"rendered":"https:\/\/www.flydriveandstay.com\/blog\/that-goldcar-video-is-this-the-worst-car-rental-customer-service-youve-seen-2\/"},"modified":"2024-03-27T23:58:03","modified_gmt":"2024-03-27T23:58:03","slug":"aquele-v%c3%addeo-da-goldcar-este-%c3%a9-o-pior-servi%c3%a7o-ao-cliente-de-aluguer-de-autom%c3%b3veis-que-j%c3%a1-viu","status":"publish","type":"post","link":"https:\/\/www.flydriveandstay.com\/blog\/pt\/aquele-v%c3%addeo-da-goldcar-este-%c3%a9-o-pior-servi%c3%a7o-ao-cliente-de-aluguer-de-autom%c3%b3veis-que-j%c3%a1-viu\/","title":{"rendered":"Aquele v\u00eddeo da Goldcar: Este \u00e9 o pior servi\u00e7o ao cliente de aluguer de autom\u00f3veis que j\u00e1 viu?"},"content":{"rendered":"<p>Na nossa era digital interligada, em que quase toda a gente anda com uma potente c\u00e2mara de v\u00eddeo no bolso, n\u00e3o h\u00e1 lugar para um mau servi\u00e7o ao cliente se esconder. Pelo menos, \u00e9 assim que a equipa da Goldcar se deve estar a sentir atualmente.<\/p>\n<p>Um encontro capturado entre um funcion\u00e1rio e um cliente zangado no balc\u00e3o da Goldcar no aeroporto de Sydney tornou-se viral. Nas redes sociais, tem sido uma oportunidade para outras pessoas partilharem exemplos de mau servi\u00e7o ao cliente que tiveram com uma s\u00e9rie de empresas de aluguer de autom\u00f3veis em diferentes locais do mundo.<\/p>\n<p>Os aeroportos podem ser lugares stressantes. Voos cancelados, reten\u00e7\u00f5es na seguran\u00e7a e exaust\u00e3o geral, tudo se conjuga para criar o ambiente perfeito para os surtos. As empresas de aluguer de autom\u00f3veis trabalham arduamente para garantir uma experi\u00eancia positiva ao cliente, mesmo em condi\u00e7\u00f5es exigentes.<\/p>\n<p>Mas, neste caso, algo correu muito mal..<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/OiRYEq2_Y90?si=xQqgRKRo3AqKLHi1\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>Ent\u00e3o, como pode reduzir o risco de ter um mau servi\u00e7o ao cliente por parte da sua empresa de aluguer?<\/p>\n<p>A Cheaper Than Cars permite que os utilizadores classifiquem a sua experi\u00eancia com diferentes empresas de aluguer. Pode ver o desempenho de diferentes operadores antes de reservar o seu ve\u00edculo. A julgar pelos nossos utilizadores, um mau servi\u00e7o ao cliente n\u00e3o \u00e9 a norma.<\/p>\n<p><a href=\"https:\/\/www.flydriveandstay.com\/goldcar\/\">A Goldcar<\/a> \u00e9 uma empresa de aluguer de autom\u00f3veis popular na Europa, onde os nossos utilizadores a classificam positivamente no que diz respeito \u00e0 sua experi\u00eancia de cliente.  \u00c9 relativamente nova na Austr\u00e1lia, sendo <a href=\"https:\/\/www.flydriveandstay.com\/australia\/sydney-airport-international-terminal-syd\/\">o Aeroporto de Sydney <\/a>a sua primeira esta\u00e7\u00e3o de aluguer de autom\u00f3veis.<\/p>\n<p>Quer se trate de problemas iniciais num novo local, ou simplesmente de todos terem um dia mau, esta n\u00e3o \u00e9 a imagem que a Goldcar querer\u00e1 projetar.<\/p>\n<p>Num mercado de aluguer de autom\u00f3veis altamente competitivo, a m\u00e1 publicidade \u00e9 sem d\u00favida uma coisa boa.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Na nossa era digital interligada, em que quase toda a gente anda com uma potente c\u00e2mara de v\u00eddeo no bolso, n\u00e3o h\u00e1 lugar para um mau servi\u00e7o ao cliente se esconder. Pelo menos, \u00e9 assim que a equipa da Goldcar se deve estar a sentir atualmente. Um encontro capturado entre um funcion\u00e1rio e um cliente [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":4095,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[457,459,461,463,454,465,467,470,472,475,477,479,481,824,827,483,487,489,491,493,496,499,87,485],"tags":[],"class_list":{"0":"post-4108","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-americas-pt","8":"category-asia-pacific-pt","9":"category-australia-pt","10":"category-canada-pt","11":"category-destinations-pt","12":"category-europe-pt","13":"category-featured-pt","14":"category-france-pt","15":"category-inspiration-pt","16":"category-ireland-pt","17":"category-italy-pt","18":"category-malaysia-pt","19":"category-new-zealand-pt","20":"category-news-pt","21":"category-portugal-pt","22":"category-road-trips-europe-pt","23":"category-road-trips-pt","24":"category-singapore-pt","25":"category-spain-pt","26":"category-tips-and-guides-pt","27":"category-travel-by-road-pt","28":"category-uk-pt","29":"category-uncategorized-pt","30":"category-usa-pt"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Aquele v\u00eddeo da Goldcar: Este \u00e9 o pior servi\u00e7o ao cliente de aluguer de autom\u00f3veis que j\u00e1 viu? | CheaperThanCars Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.flydriveandstay.com\/blog\/pt\/aquele-v\u00eddeo-da-goldcar-este-\u00e9-o-pior-servi\u00e7o-ao-cliente-de-aluguer-de-autom\u00f3veis-que-j\u00e1-viu\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aquele v\u00eddeo da Goldcar: Este \u00e9 o pior servi\u00e7o ao cliente de aluguer de autom\u00f3veis que j\u00e1 viu? | CheaperThanCars Blog\" \/>\n<meta property=\"og:description\" content=\"Na nossa era digital interligada, em que quase toda a gente anda com uma potente c\u00e2mara de v\u00eddeo no bolso, n\u00e3o h\u00e1 lugar para um mau servi\u00e7o ao cliente se esconder. 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