{"id":4106,"date":"2024-03-27T17:04:09","date_gmt":"2024-03-27T17:04:09","guid":{"rendered":"https:\/\/www.flydriveandstay.com\/blog\/that-goldcar-video-is-this-the-worst-car-rental-customer-service-youve-seen-2\/"},"modified":"2024-03-27T23:57:42","modified_gmt":"2024-03-27T23:57:42","slug":"cette-vid%c3%a9o-de-goldcar-sagit-il-du-pire-service-client-de-location-de-voiture-que-vous-ayez-jamais-vu","status":"publish","type":"post","link":"https:\/\/www.flydriveandstay.com\/blog\/fr\/cette-vid%c3%a9o-de-goldcar-sagit-il-du-pire-service-client-de-location-de-voiture-que-vous-ayez-jamais-vu\/","title":{"rendered":"Cette vid\u00e9o de Goldcar : S&#8217;agit-il du pire service client de location de voiture que vous ayez jamais vu ?"},"content":{"rendered":"<p>\u00c0 l&#8217;\u00e8re du num\u00e9rique et de l&#8217;interconnexion, o\u00f9 presque tout le monde a une cam\u00e9ra vid\u00e9o puissante dans sa poche, il n&#8217;y a plus d&#8217;endroit o\u00f9 se cacher pour un mauvais service \u00e0 la client\u00e8le. C&#8217;est du moins ce que doit ressentir l&#8217;\u00e9quipe de Goldcar.<\/p>\n<p>La vid\u00e9o d&#8217;une rencontre entre un employ\u00e9 et un client m\u00e9contents au guichet de Goldcar \u00e0 l&#8217;a\u00e9roport de Sydney est devenue virale. Sur les r\u00e9seaux sociaux, elle a donn\u00e9 l&#8217;occasion \u00e0 d&#8217;autres personnes de partager des exemples de mauvais service \u00e0 la client\u00e8le qu&#8217;elles ont connus avec diverses soci\u00e9t\u00e9s de location de voitures dans diff\u00e9rents endroits du monde.<\/p>\n<p>Les a\u00e9roports sont des endroits stressants. Les vols annul\u00e9s, les attentes \u00e0 la s\u00e9curit\u00e9 et l&#8217;\u00e9puisement g\u00e9n\u00e9ral se combinent pour cr\u00e9er l&#8217;environnement id\u00e9al pour les explosions. Les soci\u00e9t\u00e9s de location de voitures s&#8217;efforcent de garantir une exp\u00e9rience positive \u00e0 leurs clients, m\u00eame dans des conditions difficiles.<\/p>\n<p>Mais dans ce cas pr\u00e9cis, quelque chose a mal tourn\u00e9..<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/OiRYEq2_Y90?si=xQqgRKRo3AqKLHi1\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>Comment r\u00e9duire le risque d&#8217;un mauvais service \u00e0 la client\u00e8le de la part de votre soci\u00e9t\u00e9 de location ?<\/p>\n<p>Cheaper Than Cars permet aux utilisateurs d&#8217;\u00e9valuer leur exp\u00e9rience avec diff\u00e9rentes soci\u00e9t\u00e9s de location. Vous pouvez voir comment les diff\u00e9rents op\u00e9rateurs se comportent avant de r\u00e9server votre v\u00e9hicule. \u00c0 en juger par nos utilisateurs, un service client m\u00e9diocre n&#8217;est pas la norme.<\/p>\n<p><a href=\"https:\/\/www.flydriveandstay.com\/goldcar\/\">Goldcar<\/a> est une soci\u00e9t\u00e9 de location de voitures populaire en Europe, o\u00f9 nos utilisateurs lui attribuent une note positive en ce qui concerne l&#8217;exp\u00e9rience client.  Elle est relativement nouvelle en Australie, l&#8217;<a href=\"https:\/\/www.flydriveandstay.com\/australia\/sydney-airport-international-terminal-syd\/\">a\u00e9roport de Sydney <\/a>\u00e9tant sa premi\u00e8re agence de location de voitures.<\/p>\n<p>Qu&#8217;il s&#8217;agisse de probl\u00e8mes initiaux dans un nouveau site ou d&#8217;un jour sans pour tout le monde, ce n&#8217;est pas l&#8217;image que Goldcar souhaite donner.<\/p>\n<p>Sur un march\u00e9 de la location de voitures tr\u00e8s concurrentiel, la mauvaise publicit\u00e9 est toujours d&#8217;actualit\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c0 l&#8217;\u00e8re du num\u00e9rique et de l&#8217;interconnexion, o\u00f9 presque tout le monde a une cam\u00e9ra vid\u00e9o puissante dans sa poche, il n&#8217;y a plus d&#8217;endroit o\u00f9 se cacher pour un mauvais service \u00e0 la client\u00e8le. C&#8217;est du moins ce que doit ressentir l&#8217;\u00e9quipe de Goldcar. La vid\u00e9o d&#8217;une rencontre entre un employ\u00e9 et un client [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":4095,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[389,391,393,395,386,397,399,402,404,407,409,411,413,819,822,415,419,421,423,425,428,431,79,417],"tags":[],"class_list":{"0":"post-4106","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-americas-fr","8":"category-asia-pacific-fr","9":"category-australia-fr","10":"category-canada-fr","11":"category-destinations-fr","12":"category-europe-fr","13":"category-featured-fr","14":"category-france-fr","15":"category-inspiration-fr","16":"category-ireland-fr","17":"category-italy-fr","18":"category-malaysia-fr","19":"category-new-zealand-fr","20":"category-news-fr","21":"category-portugal-fr","22":"category-road-trips-europe-fr","23":"category-road-trips-fr","24":"category-singapore-fr","25":"category-spain-fr","26":"category-tips-and-guides-fr","27":"category-travel-by-road-fr","28":"category-uk-fr","29":"category-uncategorized-fr","30":"category-usa-fr"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cette vid\u00e9o de Goldcar : S&#039;agit-il du pire service client de location de voiture que vous ayez jamais vu ? | CheaperThanCars Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.flydriveandstay.com\/blog\/fr\/cette-vid\u00e9o-de-goldcar-sagit-il-du-pire-service-client-de-location-de-voiture-que-vous-ayez-jamais-vu\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cette vid\u00e9o de Goldcar : S&#039;agit-il du pire service client de location de voiture que vous ayez jamais vu ? | CheaperThanCars Blog\" \/>\n<meta property=\"og:description\" content=\"\u00c0 l&#8217;\u00e8re du num\u00e9rique et de l&#8217;interconnexion, o\u00f9 presque tout le monde a une cam\u00e9ra vid\u00e9o puissante dans sa poche, il n&#8217;y a plus d&#8217;endroit o\u00f9 se cacher pour un mauvais service \u00e0 la client\u00e8le. 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