In our interconnected digital age with nearly everyone carrying around a powerful video camera in their pocket, there is no place for poor customer service to hide. At least, that\u2019s how the team at Goldcar must currently be feeling.<\/p>\n
A captured encounter between an aggrieved staff member and an angry customer at the Goldcar desk in Sydney Airport has gone viral. On social media, it\u2019s been an opportunity for other people to share examples of bad customer service they\u2019ve experienced with a range of car rental companies at different locations across the globe.<\/p>\n
Airports can be stressful places. Cancelled flights, hold-ups at security, and general exhaustion, all combine to create the perfect environment for flare-ups. Car rental companies work hard to ensure a positive customer experience even in demanding conditions.<\/p>\n
But in this instance, something went badly wrong\u2026<\/p>\n